Metrics · Real‑time insight

The numbers that keep human-factor risk in check

Echo turns 90-second check-ins into coverage, risk trends, and human insights leaders can act on.

Every chart lines up with ISO 45003 controls so boards, HSE and operations teams share the same picture of risk.

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At a glance

Monthly Active Participants (MAP)

Share of rostered-on workers who completed at least one Echo check-in this month. Higher reach means stronger signal confidence.

[12-week participation trend]

COVERAGE (MAP)
71% +6% WoW

Risk trends

Echo combines the frequency and severity of psychosocial and other risk signals to indicate how fast risk is rising or falling week to week. Drill down by site, crew or issue type.

[12-week risk trend]

RISK VELOCITY
+2% WoW change

Engagement & top issues

What's being discussed, by site and crew, so you spot themes before they turn into incidents.

[12-week engagement trend]

Resource constraints Interpersonal conflict Job security concerns
ENGAGEMENT SCORE
59%+14% WoW

Time to intervention

Median hours from a flagged issue to an action logged by a supervisor. Lower is better.

[12-week time to intervention trend]

TIME TO INTERVENTION
6.3h +1.2h WoW

What Echo measures

Coverage, signals, actions, and outcomes stay in lockstep to show why risk is moving and what was done.

1) Coverage

  • Workers reached, by site and crew
  • Check-ins completed per week
  • Privacy settings in force (cohort only vs named by exception)

Sites above the 70% threshold stay green

COVERAGE (MAP)
71% +6% WoW

2) Signals we hear

  • Fatigue, stress, distraction, conflict indicators from short voice/pulse check-ins
  • Sentiment and engagement trends by team
  • Open text themes that repeat across a crew

Confidence icon bold when coverage is strong

AI

Predictive Risk Intelligence

Echo's analysis of 3,847 conversations this week

Critical
Pilbara North night shift showing 47% elevated stress markers - Paralinguistic analysis reveals tension in weeks 2-3 of FIFO cycles. Neuroticism scores correlating with shift handover conflicts.
Recommend: Supervisor intervention - engagement playbook
High Priority
Predictive attrition risk spike detected - 34 workers across all sites showing conversation patterns typically seen 6-8 weeks before resignation. Strongest signals in maintenance crews.
Recommend: Proactive retention conversations within 72 hours
Opportunity
Kimberley team resilience program showing results - 28% reduction in isolation stress markers following peer support initiative. Conversation sentiment improving week-over-week.
Recommend: Scale peer support model to Pilbara operations

3) Actions taken

  • Echo micro-interventions deployed
  • Alerts acknowledged
  • EAP sign-posts sent and used
  • Rostering or task changes logged

Green is low, red flags show spikes

EAP HAND-OFFS
5 this week

4) Outcomes

  • Time to intervention
  • Minor-claim frequency trend and near-miss trend
  • Predicted LTIFR direction over the next quarter

Lower = faster control response

TIME TO INTERVENTION
6.3h +1.2h

5) Assurance

  • ISO 45003 readiness index with proof links
  • Evidence freshness and audit trail
  • Participation by cohort with exceptions logged
See the sample board pack
BOARD & ASSURANCE
92% Evidence freshness

Views built for key roles

Board / Risk Subcommittee

  • Quarterly PDF and CSV
  • ISO 45003 readiness, coverage, and direction of risk
  • Evidence links and a short “what changed and why” note

HSE

  • Live heatmap by site and crew
  • Top hazards this week, time to intervention, and closures
  • Drill-downs: what triggered, what was done, who needs help next

Site GM

  • Today’s priorities for your site
  • Crews rising in risk velocity
  • Interventions due or overdue, with owner and next step

SME Owner

  • Compliance status at a glance
  • Where the team is struggling and what was fixed
  • Simple PDF you can hand to your broker or regulator

Evidence pack

  • Quarterly PDF and CSV
  • Includes coverage, interventions, outcomes, and an audit log of exceptions
  • Designed for boards, brokers, and regulators

Jargon-free definitions

Cohort

A group like a crew or shift.

Intervention

A concrete action logged in Echo.

Exception

A pre-agreed case that allows a named follow-up for safety.

Proof of control

A dated record that shows a risk was managed. Record dates are used to calculate evidence "freshness".

Evidence freshness

The percenatage of control evidence that is less than 6 months old. Enterprize policy determines includions and thresholds.

Trust settings

  • Managers see trends and cohorts, not raw conversations.
  • Workers get private micro-coaching. Management gets anonymised analytics.
  • Exceptions are narrow and audited. Opt-out is always available.

Need something not listed?

Ask for a view by site, crew, job, or contractor. The dashboard adapts to your org chart.

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