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Echo

Legal & Trust

Bare Safety and Escalation Rules

These rules explain when Echo may share information that identifies a Bare worker, who receives escalations, and how emergency or serious-risk signals are handled.

Tenant: Bare Funeral Group Pty Ltd (ABN 57 635 013 286) Applies to: Bare Echo check-ins Effective: Draft for review Noindex legal reference

1. Core principle

Echo is designed as named by exception. Identity, raw audio, transcripts, and private details are withheld from routine manager reporting. Identifying information is shared only when necessary, authorised, purpose-limited, and recorded.

2. Escalation owner

The core escalation owner for Bare is the National Operations Manager. Bare may nominate backup or after-hours contacts before rollout.

3. Signal levels

LevelMeaningDefault action
0No material risk or follow-up required.Private receipt or aggregate only.
1Minor personal strain.Private support only.
2Sensitive personal distress.Private support; restricted review if needed.
3Work-relevant psychosocial hazard.Manager-safe Action Brief.
3.5Persistent hazard or failed control.Control-effectiveness review.
4Named safety exception.Restricted escalation owner review.
5Emergency safety signal.Emergency response pathway.

4. Emergency triggers

Treat a signal as emergency Level 5 where Echo detects stated intent or active plan for self-harm or suicide, stated intent or active plan to harm another person, active violence or immediate danger, medical emergency, critical fatigue or impairment during safety-sensitive work, or disconnection after urgent self-harm or harm-to-others disclosure.

5. Immediate emergency route

  1. Echo flags Level 5 and code RED.
  2. Echo provides worker-facing emergency direction where feasible.
  3. Echo triggers an urgent restricted escalation workflow.
  4. Identity, contact, and location details are released only to necessary responders.
  5. The National Operations Manager or approved responder acts under Bare's emergency protocol.
  6. All actions are recorded with timestamps.
  7. A post-event review occurs after immediate risk is contained.

6. Support and emergency contacts

  • Australia emergency services: 000
  • United Kingdom emergency services: 999
  • Lifeline Australia: 13 11 14
  • Bare escalation owner: National Operations Manager
  • Echo contact: hello@echo-control.com

7. Disclosure rules

Any disclosure must be minimum necessary, limited to emergency responders or approved safety contacts, not sent to the direct manager unless that person is the necessary responder, and recorded with reason, recipient, and information shared.

8. Worker trust guardrail

Emergency escalation should be explained as continuity of care and safety, not punishment or surveillance. Where safe and feasible, workers should be told what is happening and why.

9. Evidence record

  • Trigger statement or signal summary.
  • Time detected.
  • Identity and location data available.
  • Who was notified and what information was disclosed.
  • Emergency action taken.
  • Worker-facing support provided.
  • Post-event review owner and date.