Psychosocial risk assessment

Follow the identify → assess → control → review cycle required by the model Code and WA’s approved Code, with templates and evidence prompts ready for inspection.

Reviewed by

Prof. Warren Mansell, DClinPsy, DPhil Clinical Psychology (Pendining)

How we validate

Each step references the model Code of Practice and WorkSafe WA’s Psychosocial hazards Code.

Last updated

5 October 2025

Step 1 — Identify psychosocial hazards

Bring together qualitative and quantitative inputs: worker consultation, Echo voice check-ins, incident and grievance data, inspections, absenteeism trends and industry guidance.Model Code

Document the context for each hazard — work location, cohort, trigger, contributing factors (for example workload, support, remote work) and any controls already in place.

Data sources to capture

  • Echo weekly sentiment themes (e.g. workload, violence, remote work).
  • HR data: overtime, turnover, grievances, compensation claims.
  • Operational data: production delays, equipment availability, staffing ratios.
  • Consultation notes with HSRs, unions, health providers and workforce councils.

Step 2 — Assess the risk

Use a consistent matrix to rate consequence and likelihood when the level of risk is uncertain or there is potential for serious harm. Consider how hazards may combine (for example high job demands with low support or remote work) and the duration, frequency and severity of exposure for different cohorts.Model Code

Worked example

Maintenance crew working 14-day swings reports fatigue and aggression from passengers.

  • Consequence: Major (near misses, psychological injury claim).
  • Likelihood: Likely (weekly reports across roster).
  • Risk rating: High — requires immediate controls beyond awareness training.
Likelihood ↓ / Consequence → Insignificant Minor Moderate Major Catastrophic
Rare Low Low Medium Medium High
Unlikely Low Medium Medium High Extreme
Possible Medium Medium High High Extreme
Likely Medium High High Extreme Extreme
Almost certain High High Extreme Extreme Extreme

Step 3 — Control psychosocial risks

Select controls using the hierarchy: eliminate hazards where practicable, or minimise through work design, staffing, supervision, information and support. Address combined hazards such as remote or isolated work by providing reliable communication, buddy systems, movement records and training.Model Code

Assign every control to an accountable owner with due date, budget and success measures.

Control ideas to consider

  • Design rosters to keep job demands within safe limits and enable recovery time.
  • Provide effective communication systems, buddy arrangements and supervision for remote or isolated work groups.Safe Work Australia
  • Offer information, training and trauma-informed support following violence or aggressive incidents.Safe Work Australia
  • Consult workers and health and safety representatives before finalising control plans.Model Code

Step 4 — Review and verify

Review control measures regularly and whenever there are workplace changes, incidents, new information or feedback indicating controls are ineffective.Model Code Use Echo trend reports, toolbox talks and assurance audits to confirm whether controls remain suitable.

Evidence log structure

Capture in the downloadable template:

  • Verification activity, date and responsible leader.
  • Findings (effective, needs improvement, ineffective).
  • Follow-up actions and escalation triggers.
  • Documents collected: photos, training records, Echo analytics, meeting minutes.

What to attach for an inspector

  • Completed psychosocial risk assessment template (Word or PDF).
  • Action register exported from Echo with status and evidence links.
  • Consultation log including HSR feedback and remote worker engagement.
  • Verification report summarising audits, leadership visits and Echo sentiment trends.

Next steps and sector deep dives

Take your assessment further with regulator-aligned supplements.

WA Code summary

Confirm your assessment aligns with WorkSafe WA’s expectations of PCBUs and officers.

Frequently asked questions

How often should we run a psychosocial risk assessment?

Run an assessment whenever new hazards emerge, significant changes occur or incidents indicate higher risk. Maintain a planned review cycle, but don’t wait if data or consultation highlights issues.Model Code

Who needs to be involved?

Include PCBUs, officers, supervisors, health and safety representatives, worker groups (including contractors) and allied health specialists where relevant.

How does Echo support the process?

Echo provides automated worker voice capture, hazard tagging, action tracking and evidence exports aligned to the model Code’s four steps.