Method
Nowcast human-factor risk. De-escalate conflict and fatigue before incidents. Prove psychosocial control with board-ready evidence.
Every minute of unclosed risk increases incident odds. Echo cuts that exposure by turning signals into controls fast.
Dynamic, personalised agents run 90-second conversations (longer when needed) to surface what surveys miss. Agents probe, ask why, and follow up until the underlying issue is clear.
Echo weaves well-established engagement items into conversation, e.g. “Do you have the tools and training to do your job?”, “Do you have a best friend at work?”, “Does your supervisor care about you as a person?”
Prosody, timing and other markers are analysed for deviations from a worker’s typical pattern that correlate with fatigue, distraction and mood shifts.
Markers derive from acoustics, not content surveillance. Privacy
Echo gradually builds a BFI-2 profile by weaving short items into conversations. The result is a stable signal with predictive value for safety behaviour, communication style and stress response.
From conversational context psychometric profiling Echo infers a hierarchy of goals. This causal model predicts behavioural loops and designs interventions that reduce error, conflict or risk fastest.
Personality fit and interaction history predict interpersonal friction and breakdowns inside crews. Echo nudges and micro-coaches to improve coordination and de-escalate conflict.
Job performance, red-flags, incidents and audit outcomes update the models, improving calibration and reducing false positives over time.
Short, scheduled calls with SMS/WhatsApp nudges reach more frontline workers, get higher completion, and produce signals you can act on.
−11–12 pp
Web surveys underperform other modes by ~11–12 percentage points. Mixed-mode that includes phone does better.
Calls bypass reading burden. Adult literacy gaps are widespread in Australia; design must not assume high reading proficiency.
Phone/IVR outreach changes behaviour in randomized trials—e.g., medication adherence, health metrics. Brief voice touchpoints can trigger action, not just measurement.
Most psychological approaches "work," even when they contradict each other. That is the Dodo Bird verdict: outcomes tie because the common factors are doing the heavy lifting. Echo doesn't buy the brand; it uses the mechanism. We're built on Perceptual Control Theory (PCT): people act to keep key perceptions where they want them. We detect when control is slipping and help restore it.
Why this matters: earlier warning, fewer incidents, lower churn, and changes that actually stick.
Net effect: precision and personalisation you won't get from survey-first or CBT-styled tools, because we intervene at the control mechanism, not the output.