Echo Worker Terms of Use

Last updated: 09 March 2026

These terms apply when you use Echo as a worker — whether your team participates on a voluntary basis or as a mandatory WHS safety control directed by your employer. They sit alongside the Echo Pilot Participant Information & Privacy Notice and the Echo Safety & Escalation Rules.

In all cases, you control what you say during a check-in — you choose the topic and the depth of what you share.

If your participation is voluntary and you do not agree with these terms, please do not join or continue using Echo. If your participation is mandatory, please raise any concerns with your employer or contact Echo.

1. What Echo is (and isn’t)

  • Echo is a short check-in service about how work is going, with a focus on safety, risk and wellbeing.
  • Echo gives you simple reflections or prompts and gives your employer anonymised, team-level insights.
  • Echo does not replace your normal workplace processes (manager, HSR, HR, union, grievance procedures) or any medical, psychological or legal services.

2. Acceptable use

When you use Echo, you agree to:

  • answer honestly, based on your own experience where you choose to respond
  • treat Echo staff and systems with respect
  • use Echo only for issues that affect your work, health, safety or wellbeing in or around work.

You must not:

  • use Echo to threaten, abuse, intimidate or harass anyone
  • use hate speech, discriminatory language or serious personal attacks
  • deliberately make false or misleading reports
  • attempt to interfere with or damage Echo’s systems
  • use Echo to commit or hide unlawful conduct.

This does not stop you raising concerns in good faith, even if you are not sure of all the facts or if an investigation later finds there was no breach.

If Echo or your employer reasonably believes these rules are being seriously broken (for example, repeated malicious or abusive use), access to Echo may be restricted and other workplace or legal processes may be used under your employer’s normal policies.

3. Not an emergency or clinical service

Echo is not:

  • an emergency or crisis service
  • a medical, psychological, counselling or legal service.

Do not rely on Echo:

  • if you or someone else is in immediate danger
  • if you need urgent medical, mental health, or crisis support
  • if you need formal legal advice.

In those situations, you should:

  • contact emergency services (e.g. 000 in Australia), and/or
  • use your employer’s normal channels (for example your manager, WHS / HR team, HSR, EAP, whistleblowing or incident reporting systems), and/or
  • contact health or support services directly.

Echo may help direct you to other channels, but is not a replacement for them.

4. Echo’s advice and nudges

Echo may provide:

  • reflections on what you’ve said
  • brief suggestions, prompts or options to consider
  • information about workplace or external support channels.

This information is general in nature. It:

  • is not medical, psychological, financial or legal advice
  • may not take into account your full personal or workplace circumstances
  • should be used as a starting point for your own judgment and conversations, not as a final decision.

You remain responsible for decisions you make about your work, health and life. Where you need expert help, talk to a qualified professional (for example a doctor, psychologist, lawyer or financial adviser) or the appropriate internal function.

5. Privacy and your information

Echo handles your information in line with the:

Those documents explain:

  • what information is collected
  • how it is used and shared
  • when your identity might be disclosed
  • how long it is kept
  • your choices and rights.

For anything related to data and privacy, those documents take priority over this short Terms of Use. You should read them before joining Echo.

6. Your choices

6.1 Voluntary Cohorts

If your team participates on a voluntary basis, you can:

  • choose whether to join the pilot
  • skip any check-in or question
  • opt out of Echo at any time using the options provided or by contacting Echo or your employer.

Your choice to join or not join Echo, and to opt out later, must not disadvantage you in your employment. Your employer must not take adverse action against you because you choose not to participate, or because you raise concerns in good faith.

6.2 Mandatory Cohorts

If your employer has determined that Echo is a mandatory WHS safety control for your team (in the same way as a pre-start check, toolbox talk or fitness-for-work assessment):

  • you are expected to take the scheduled check-in call as a reasonable and lawful direction from your employer
  • however, you control what you say — you choose the topic and the depth of what you share, and you are never required to disclose sensitive or personal information
  • you may be excused from a specific check-in for reasonable operational or personal reasons (for example, if you are on leave or in an emergency).

Your employer — not Echo — is responsible for deciding that mandatory participation is lawful and proportionate, and for communicating that direction to you. If you have concerns about a mandatory participation direction, raise them with your employer through their normal processes (for example your manager, HSR, HR or union representative).

6.3 In both models

  • You can skip any question during a check-in.
  • Your employer must not take adverse action against you because of the content of your check-ins, or because you raise WHS or conduct concerns in good faith through Echo or any other channel.
  • Opting out (in a Voluntary Cohort) or ceasing participation stops future check-ins but will not usually remove information already included in anonymised or aggregated reports.

For more detail, see the protections described in the Echo Safety & Escalation Rules.

7. Changes to these terms

Echo may update these Terms of Use from time to time. When that happens, we will:

  • update the “Last updated” date above, and
  • take reasonable steps to let you know about important changes (for example via your employer, SMS, email or in-app notice).

If you continue to use Echo voluntarily, or continue to participate as part of a WHS direction from your employer, the updated terms apply from the date they take effect.

If any changes materially affect how we collect, use or share your personal information, this will be explained in the Echo Pilot Participant Information & Privacy Notice. Where the law requires it (for example for certain uses of sensitive information), we may ask you to review and reconfirm your consent.