Echo Worker Terms of Use

Last updated: 09 December 2025

These terms apply when you choose to use Echo as a worker. They sit alongside the Echo Pilot Participant Information & Privacy Notice and the Echo Safety & Escalation Rules.

If you do not agree with these terms, please do not join or continue using Echo.

1. What Echo is (and isn’t)

  • Echo is a short check-in service about how work is going, with a focus on safety, risk and wellbeing.
  • Echo gives you simple reflections or prompts and gives your employer anonymised, team-level insights.
  • Echo does not replace your normal workplace processes (manager, HSR, HR, union, grievance procedures) or any medical, psychological or legal services.

2. Acceptable use

When you use Echo, you agree to:

  • answer honestly, based on your own experience where you choose to respond
  • treat Echo staff and systems with respect
  • use Echo only for issues that affect your work, health, safety or wellbeing in or around work.

You must not:

  • use Echo to threaten, abuse, intimidate or harass anyone
  • use hate speech, discriminatory language or serious personal attacks
  • deliberately make false or misleading reports
  • attempt to interfere with or damage Echo’s systems
  • use Echo to commit or hide unlawful conduct.

This does not stop you raising concerns in good faith, even if you are not sure of all the facts or if an investigation later finds there was no breach.

If Echo or your employer reasonably believes these rules are being seriously broken (for example, repeated malicious or abusive use), access to Echo may be restricted and other workplace or legal processes may be used under your employer’s normal policies.

3. Not an emergency or clinical service

Echo is not:

  • an emergency or crisis service
  • a medical, psychological, counselling or legal service.

Do not rely on Echo:

  • if you or someone else is in immediate danger
  • if you need urgent medical, mental health, or crisis support
  • if you need formal legal advice.

In those situations, you should:

  • contact emergency services (e.g. 000 in Australia), and/or
  • use your employer’s normal channels (for example your manager, WHS / HR team, HSR, EAP, whistleblowing or incident reporting systems), and/or
  • contact health or support services directly.

Echo may help direct you to other channels, but is not a replacement for them.

4. Echo’s advice and nudges

Echo may provide:

  • reflections on what you’ve said
  • brief suggestions, prompts or options to consider
  • information about workplace or external support channels.

This information is general in nature. It:

  • is not medical, psychological, financial or legal advice
  • may not take into account your full personal or workplace circumstances
  • should be used as a starting point for your own judgment and conversations, not as a final decision.

You remain responsible for decisions you make about your work, health and life. Where you need expert help, talk to a qualified professional (for example a doctor, psychologist, lawyer or financial adviser) or the appropriate internal function.

5. Privacy and your information

Echo handles your information in line with the:

Those documents explain:

  • what information is collected
  • how it is used and shared
  • when your identity might be disclosed
  • how long it is kept
  • your choices and rights.

For anything related to data and privacy, those documents take priority over this short Terms of Use. You should read them before joining Echo.

6. Your choices

You can:

  • choose whether to join the pilot
  • skip any check-in or question
  • opt out of Echo at any time using the options provided or by contacting Echo or your employer.

Opting out stops future check-ins but will not usually remove information already included in anonymised or aggregated reports.

Your choice to join or not join Echo, and to opt out later, must not disadvantage you in your employment. Your employer should not take adverse action against you because you choose not to participate, or because you raise WHS or conduct concerns in good faith through Echo or any other channel. For more detail, see the protections described in the Echo Safety & Escalation Rules.

7. Changes to these terms

Echo may update these Terms of Use from time to time. When that happens, we will:

  • update the “Last updated” date above, and
  • take reasonable steps to let you know about important changes (for example via your employer, SMS, email or in-app notice).

If you keep using Echo after changes take effect, we will treat this as your acceptance of the updated terms.

If any changes materially affect how we collect, use or share your personal information, this will be explained in the Echo Pilot Participant Information & Privacy Notice. Where the law requires it (for example for certain uses of sensitive information), we may ask you to review and reconfirm your consent.